We’d love to hear from you. Whether you have a question about a product, need help with an order, or just want to share how a Ponity piece has found its place in your home—our inbox is always open.

Email
ponity@outlook.com
We reply within 1 to 2 business days.

Customer Service Hours
Monday to Friday, 10am to 6pm (Hong Kong Time)

Mailing Address
Ponity
12/F, Lee Garden Two
28 Yun Ping Road
Causeway Bay, Hong Kong

Phone
+852 3925 6789
If you prefer to speak with someone, feel free to call during our service hours. Please note that international call charges may apply.